Shipping policy

DAME DE LOURDES STORE LLC currently ships to Canada and the United States.

Orders are processed after payment has been successfully confirmed. Shipping times may vary depending on the destination, carrier, product availability, weekends, holidays, weather conditions, or other circumstances beyond our control.

Shipping costs and available delivery options are calculated and displayed at checkout before the customer completes the purchase.

Customers are responsible for providing a complete and accurate shipping address. DAME DE LOURDES STORE LLC is not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.

Once an order has been shipped, tracking information will be provided when available.

For damaged, defective, or incorrect merchandise received, please contact us promptly with your order information and supporting photos when applicable.

For returns, please refer to our Return & Refund Policy. Eligible return requests must be made within 14 days of delivery, and customers are responsible for return shipping costs except when incorrect, damaged, or defective merchandise was received.

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